Refund and Returns Policy

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on frida.alidropship.com receives the following guarantees:

• Full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside the control of the Site (e.g. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of the Site.

* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] .

Contact us at the above email for questions related to refunds and returns.